Birmingham-based Regions Bank is not short on national recognitions (2025 Exceptional Workplace Award and #1 Top Regional Bank just to name a few).
To add to the list of accolades, the American Customer Satisfaction Index (ACSI®) named Regions number one in customer satisfaction among traditional banks in the 2025 Finance and Insurance Study.
Reported on a scale of 0 to 100, scores from the ACSI® study are based on data from interviews with roughly 200,000 customers annually.
Regions received a score of 83!
The study also measures customer satisfaction with financial institutions in these areas:
"Customer satisfaction is built into everything we do, and we are particularly proud of this top ACSI ranking because it is based directly on the voice of the customer.
Regions is focused on continuing to grow in our vibrant markets - places like Houston, Dallas, Atlanta and Nashville, as well as our strong core markets like Birmingham, Memphis, Mobile and more.
We're deepening relationships with existing customers while showing people and businesses who have moved into our markets why it pays to bank with Regions. The latest ACSI results are a testament to our ability to effectively meet the banking needs of customers throughout the great markets we serve."