Morale at T-Mobile corporate store is "terrible" the store's manager tells us in exclusive talk

A store manager at a T-Mobile corporate store who has had this position for several years, spoke with me today. For obvious reasons, we will keep his identity anonymous. He did tell us that morale at his store is terrible and part of the problem is the metrics. These are performance goals that reps need to meet and beat. The other day we showed you a leaked list of the metrics that the reps at an unnamed T-Mobile corporate store have to beat. This list included a quota for wearables, insurance, phone lines and more.